1. Information We Collect

a. Personal Data
While using our Service, we may request you to provide personally identifiable information, including:

• Full Name
• Email Address
• Phone Number
• Address & Location Details
• Construction Site and House Information
• Payment and Transaction History
• Cookies and Browsing Data

If you log in or sign up using a social media account (e.g., Google, Facebook), we may access limited information provided by the respective platform such as your name, profile picture, and email address.

b. Usage Data
We collect non-identifiable data on how the Service is accessed, including:

• IP address
• Browser type and version
• Visited pages and their duration
• Date and time of visit
• Device identifiers and diagnostic data

2. How We Use Your Data

Your data helps us improve and personalize our services. We use it to:

• Provide, operate, and maintain our Service
• Respond to inquiries and customer support requests
• Send important service updates and notifications
• Improve content and functionality
• Process payments and prevent fraud
• Conduct internal analytics and performance reviews
• Conduct marketing and promotional campaigns with your consent

3. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

• Session Cookies: To keep you logged in during a session
• Preference Cookies: To remember user settings
• Security Cookies: To secure your access

You may control or disable cookies in your browser settings. However, doing so may limit certain features.

4. Data Retention

We store your Personal Data securely for as long as it is necessary to fulfill the purpose for which it was collected. We retain usage data for analysis and auditing, for no longer than 10 years unless required for legal compliance.

5. Data Disclosure

Your data may be disclosed under the following circumstances:

• Legal Requirements: To comply with a legal obligation or government request
• Business Transfers: In the event of a merger, sale, or acquisition
• Service Providers: With third-party partners assisting in our operations
• Security Concerns: If required to prevent fraud or ensure safety

We will never sell or rent your personal data to third parties for marketing.

6. Data Security

We follow industry-standard security measures, including encryption and access control, to protect your personal information. While we strive to protect your data, no internet-based service is 100% secure.

7. Sensitive Information

We may collect and process sensitive data only with your explicit consent. This includes:

• Financial/banking information
• Health or biometric data
• Login credentials

Do not share sensitive information unless necessary. If shared, you can request removal by contacting us.

8. Third-Party Services

We employ external services to analyze our performance, including Google Analytics. You can opt out of Google Analytics tracking by installing their opt-out browser add-on.

9. Links to Other Sites

Our website may contain links to external websites. We are not responsible for their content or privacy policies. Please review their terms independently.

10. Children's Privacy

We do not knowingly collect data from individuals under 18 years. Parents or guardians may contact us for removal if such data has been shared.

11. Your Data Rights

You have the right to:

• Access or request a copy of your data
• Correct inaccurate information
• Request deletion or restriction of your data
• Object to processing in certain conditions
• Withdraw consent at any time

To exercise your rights, contact us at: info@buildncraft.com

12. Grievance Redressal

If you have concerns or complaints regarding your data, contact:

Grievance Officer: Pratik Lunker
Email: info@buildncraft.com

We aim to respond within 30 days. Include all relevant details and supporting documentation when contacting us.

13. Policy Updates

We may update this policy periodically. We will notify users of significant changes via email or a notification on our website. Continued use of our services after changes signifies your acceptance.

14. Contact Us

For any questions about this Privacy Policy:

Email: info@buildncraft.com

By using our services, you consent to our Privacy Policy and the practices described herein.